Customer surveys and customer services go hand in hand!
TellSubway: Business outsourcing and outsourcing, in general, are forming an integral part of businesses as well as our daily lives. Even for domestic help, we look for external agencies that can provide us with a housemaid or a housekeeper who can take care of all the responsibilities of the house whereas we can look after other things that are more important.
Similarly, big businesses also outsource external companies to get their extra work done for them so that they can focus on their core activities which can help them generate revenue in a better way.
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Customer service and the survey is an industry that is a perfect example of outsourcing where companies hire other companies to carry out the work of serving their customers whereas they continue with the core areas such as manufacturing or processing, etc.
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Some companies outsource people who build survey websites for them such as ‘TellSubway’. They also hire people for customer service where after taking the survey, the customer service agents get back to the customers directly regarding their inquiry.
By doing this they generate more revenue for their company due to the excellent customer service provided by the other agencies where they have trained professionals just to serve the needs of the customers due to which the customers tend to trust you better.
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Another example of outsourcing at big companies is that they have a number of HR Managers but they don’t have enough time to take care of everything related to hiring. This is where they outsource skilled professionals from external agencies so that they get help in hiring people. Outsourcing has formed the base of the entire business class because of the fact that due to them, businesses, as well as big companies, can now focus on their main area of work.
Surveys have to be looked upon seriously and then after analyzing the defects, the company needs to work on it too. This is the reason why ‘TellSubway’ type of survey portals have an entirely different that handles such inquiries related to the complaints and suggestions of the customers.
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This way, they make their customers feel special and instill a sense of trust in them in regards to their product. Brands such as Subway, McDonald’s, Wendy’s, etc. need to follow such an exercise on a regular basis which is why they need to hire experienced professionals when it comes to customer service and surveys.